Quadient CX Day

Highlights

In 2019, Quadient hosted their annual CX Day as a fully virtual event—well before “virtual conference” became a standard term during the COVID pandemic. The goal was to bring together customer experience leaders, researchers, and practitioners from around the world in an engaging online format that could rival the energy of an in-person conference. We partnered with Quadient to produce four centerpiece videos for the event.

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To tie the event together visually, we designed a dynamic animated intro that opened each video, setting a vibrant, digital-first tone and reinforcing the connected, global nature of the gathering.

The videos played a central role in elevating the virtual experience, helping Quadient deliver a cohesive and engaging event that exceeded expectations. Attendees praised the polished production and seamless visual identity, which gave the online conference a professional, broadcast-quality feel. The success of CX Day set a new internal benchmark for virtual events at Quadient and demonstrated how thoughtful storytelling and design can drive connection—even across screens.

Breakout Session with Anita Ghosh (BMO)
A deep dive into human-centered innovation in financial services, led by BMO’s former Head of Design & Innovation. Engaging storytelling and refined visuals brought design-thinking principles to life.
Keynote by Reena Merchant (Google UX Leadership)
A high-impact keynote from a UX leader at Google, articulating cutting-edge UX trends and future-facing strategies. Rich in conceptual clarity and delivered with visual finesse.
Forrester Research Presentation
A data-driven session grounded in CX insights and forecasts. The video emphasizes authoritative research, elegantly visualized to support compelling thought leadership.
Quadient Canada Practitioners Roundtable
An interactive roundtable format featuring CX professionals sharing tangible experiences and lessons learned. This piece highlighted authentic dialogue and peer-led expertise.